Travel plans change? Don’t worry, it happens all the time. That’s why we have a refund policy to make life easy for everyone.
If you need to change or cancel a reservation, you are welcome to do so up to 24 hours before your pickup time without a penalty. All refunds and changes will be done via email.
If you booked through a third party partner and not with us direct you will have to call your booking agency and cancellation policy does override ours and will apply. Some vendors will not give a refund but will allow you to use the value as a credit.
If you are looking for a status on your refund request, please fill out the form below. Please keep in mind that refunds often take 10-12 business days to be fully processed.
Note: We are an online booking agency only and are not available via phone. This is to lower cost so that we can pass the savings on to you.