You must have outbound and return times pre booked. If you miss your shuttle you must contact the dispatch office. Please know that your shuttle may be delayed by unforeseeable circumstances so at the very least give them a 10 to 15 minute grace period prior to calling dispatch.
If you are not at the designated pick up location at least 10 minutes prior you will be considered a no show. We run our shuttle much like a city bus and try to stick to our schedule. That being said we cannot foresee road delays or be responsible for delays due to construction, accidents or traffic. If you miss the shuttle you will have to call a cab for alternative travel arrangements which will cost at the very least $100 or more one-way.