First, check the validity of your ticket. If you bought your ticket online and have yet to have this scanned by one of our representatives, it will still be valid for use for up to 6 months after the date of purchase.

If your ticket was bought on-street or has already been scanned by one of our on-street advisors, and we have cancelled our services due to weather conditions, you will be able to apply for a refund. Please check out our Terms & Conditions for full details.